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OUR PROGRESS
OUR PROGRESS
Changelog
Here we write about updates in Re:plain: new features, events, integrations and articles.
We send digest only once per month. If you subscribe it means that you agree with all the staff in out Privacy Policy.
Departments of operators.
26 March 2022
Create departments of operators, redirect customers depending on the topic of the webpage or section. Automatically or manually, using API.

Read more and Connect
Operators' avatars.
10 March 2022
Now you can have some more personal touch by adding a picture of any operator that we'll show in chat widget.
NEW. Add second Admin.
1 March 2022
Now you can assign your colleague or a client to be a second administrator of a chat. It allows him or her to control, set the chat, but all your payments data will remain private.
Reply directly to e-mail.
20 February 2022
Now, if your client left his or her e-mail during the conversation and left your website operator's answers will be delivered directly to client's e-mail. And yes, your client can reply directly on this email and we'll deliver this reply back to operator's messenger.
Japanese and Georgian languages added.
25 January 2022
Huge update for the Video Manager add-on.
26 August 2021
Now the video starts directly on your webpage, you can easily drag the screen, englare it or make it full screen, no mater whether you use your mobile or desktop. Also you can turn chat widget now and enable video by click on any link.

Read more and connect.
Dark theme is here.
20 August 2021
Now our widget can automatically follow for the design theme of your website or an app and switch to Dark theme and back. To enable this feature connect our API.

Read more and connect.
New service — Embedded Dialog!
10 August 2021
Integrate a live-chat, or a form or a banner, or a video into any place on your website and support your customers wherever they expect it.
Banners add-on updates!
22 June 2021
Now you can hide a banner from the widget and show it as a pop-up or vice versa.

Read more and connect.
Facebook Messenger updates. In collaboration with Facebook our customers now can confirm using bot service only once per seven days, instead of previous each 24 hours.
15 July 2021
Paste files from buffer added.
3 July 2021
New service — AI-operator Rey!
22 June 2021
Rey is your artificial customer support operator, who is available on your website 24/7. Developed through the use of artificial intelligence, Rey will free up your customer support agents' time and will increase your profits.

Read more and connect.
Slovak and Greece localisation added.
10 May 2021
New version Google Analytics 4 support has been added.
2 April 2021
New service — Call Me Back!
22 March 2021
Receive 4 times as many calls per day, at once, without advertising costs. No per-minute billing.

Read more and connect.
WhatsApp and Facebook Messenger updates. Now operators can see Online/Offline client's status.
15 February 2021
Push notifications has landed! Don't miss any notifications on any device using our web Dialogue with WhatsApp and Facebook Messenger.
25 January 2021
WhatsApp and Facebook Messenger updates. Now operators can send files too.
11 January 2021
Important updates about how Facebook Messenger users will operate Re:plain service since 16th of December 2020.
14 December 2020
Starting on December 16th, 2020, Facebook will place restrictions on its usage of the Messenger API, due to its continued effort to comply with privacy guidelines from the European Union. The changes to the Messenger API ultimately means changes to your ability to use Re:plain.

Read carefully and see how the service will change for you.
Video-manager add-on updates
20 August 2020
Re:plain API and Webhooks release
6 August 2020
Affiliate and partnership program updates
30 July 2020
Frontend improvements
16 July 2020
Stability improvements due to lack of internet connection
9 July 2020
New authorisation for WhatsApp!
18 June 2020
Active invitation updates
11 June 2020
Swedish language added
4 June 2020
WhatsApp add-ons Store support!
31 May 2020
Since now we launch our amazing store for WhatsApp. The first professional live-chat right on the tips of your fingers directly. in the messaging app #1 in the World.

Go to Store and choose your add-ons 🚀
New service — Video Manager!
27 May 2020
Sell your products online via a video chat service! Your website visitor will be able to contact you via a video chat directly from your website to talk in detail about your products and services, or make a purchase.

Read more
WhatsApp native integration!
17 Februaury 2020
Yes, we are the only ones who can!
Your customers write directly to you via your website — and you can reply to their messages straight from WhatsApp! As always, you can use an unlimited number of connected operators and websites!

Can't use WhatsApp on two devices simultaneously? Forget about it! Now, all your operators can answer from one number at the same time — simultaneously communicating with your clients.

We still have lots of updates to come, including a Module Store, Response Templates, Push Notifications and 100+ more improvements recommended by our community.

Connect a new website to WhatsApp 🚀
or
Assign yourself as an operator on WhatsApp
Menu - Your website - Operators - Add an operator to WhatsApp.
Server requests optimisation. We're the fastest live-chat on the market!
14 January 2020
Front-end fixes
5 January 2020
Poland language updated
18 December 2019
Hebrew language added
17 December 2019
Emoji fixes
8 December 2019
Black Friday made us millionaires!
30 November 2019
Video welcome message now launches on click. It used to be automatically, but YouTube has no longer support it. Sorry.
16 November 2019
Operators now can request to rate chat from Response template
5 November 2019
Facebook messenger fixes
1 November 2019
New power-up: "Conversation ratings" is released
25 October 2019
Give your customers an opportunity to evaluate the quality of service. Scores, reviews, and chat-history of your operators will help you become better!
New events for Google Analytics
15 October 2019
Better synchronisations in tabs
2 October 2019
The "Transfer client" feature has been replaced by the "Chat history" feature
23 September 2019
Added the ability to read the history of chats even when the client is offline
18 September 2019
Added the ability to disable the notifications for Automate support messages.
13 September 2019
Added the ability to scroll through banners on a desktop
06 September 2019
Widget 2.0 is released
30 August 2019
- a completely rebuilded widget
- new architecture (reactivity, modularity, etc.)
- new layout (flex, css-modules, inline-svg, etc.)
- a new design of shapes
Added ability to test widget Telegram and Facebook messenger on replain.cc/demo
11 August 2019
"My Messengers" power-up added to Facebook messenger.
31 Jule 2019
Fixed link to LINE messenger
25 Jule 2019
Fixed synchronization of tabs
23 Jule 2019
"My Messengers" setup improved
3 Jule 2019
Added: Instagram, Skype, Slack, Discord to "My messengers" power-up
18 Jule 2019
"My Messengers" power-up released
11 Jule 2019
Add direct links to your messengers to attract more customers, get their contacts and generate even more sales.

Read more

"Schedule" power-up added to Facebook messenger.
02 Jule 2019
"TOP-10" power-up added to Facebook messenger.
01 Jule 2019
"TOP-5" power-up added to Facebook messenger.
01 Jule 2019
"Zapier" power-up added to Facebook messenger.
01 Jule 2019
"Black list" power-up added to Facebook messenger.
01 Jule 2019
Added possibility to show the form to the client after selecting the auto-reply.
28 June 2019
"Video welcome" power-up added to Facebook messenger.
26 June 2019
"Active Invitation" power-up added to Facebook messenger.
26 June 2019
Added the ability to cancel active subscriptions when changing Admin.
25 June 2019
"Click to chat" power-up updated
11 June 2019
Added possibility to change the location of the chat button, to change the position (left/right/top/bottom), to make indents vertically and horizontally
"Click to chat" power-up added to Facebook messenger.
11 June 2019
"Automate support" power-up added to Facebook messenger.
11 June 2019
Added support for SHIFT + ENTER in the widget
07 June 2019
Updated prices for all features
05 June 2019
Added TOP-5 feature
05 June 2019
An unlimited number of operators and 5 best features with a huge discount in case of yearly payment.

Read more
Added synchronization of the client's dialogs within all browser tabs
05 June 2019
Added SOS help button after creating a chat
04 June 2019
Added the ability to specify company's contacts for auto-request of contact details.
04 June 2019
Added the "history" button for the Transfer client feature
04 June 2019
Added auto-request of contact forms to the Forms feature
04 June 2019
Added US Dollars payment option
04 June 2019
"Banners" power-up added to Facebook messenger.
04 June 2019
Optimized of customer's geolocation
22 May 2019
Added the ability to temporarily switch the chat to online mode for a specific client during offline.
22 May 2019
Added Facebook integration to the API and updated documentation
22 May 2019
Updated icon for the web chat button
20 May 2019
Added the ability to select any preferred features for the TOP-10 and TOP-5
16 May 2019
Added Schedule power-up
16 May 2019
This feature allows you Automatically or manually switch on and off Re:plain on your website. Select preferable working hours and days. Edit your Time Zone. And set Custom Offline Message.

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Profile section added to Facebook messenger.
16 May 2019
"Transfer clients" power-up added to Facebook messenger.
15 May 2019
"Google Analytics and Yandex Metrika" power-up added to Facebook messenger.
15 May 2019
Added Top-10 power-up
15 May 2019
An unlimited number of operators and 10 best features with a huge discount in case of yearly payment.

Read more
Added a notification about the time when the first operator will return to the web-chat
07 May 2019
Arabic fonts in the widget have become larger
28 April 2019
Referral program released
25 April 2019
Our new Bonus program allows you to connect any of our paid features for free to boost your business.

Read more
Added any file types send support for operators
18 April 2019
Updated attachment window
10 April 2019
Added multi-upload files
5 April 2019
Added Drag & Drop support for uploading files
1 April 2019
Added Profile for operators and administrators
1 April 2019
Some minor but important updates under the hood.
With the ability to change name, upload profile photos, view basic information about the chat.
Released fix widget for iOS
1 April 2019
Refactoring and minor fixes
1 April 2019
Added French localization
1 April 2019
Now you can change operator's name
28 March 2019
Multiple tabs optimization
28 March 2019
Added offline mode
28 March 2019
"Automate support" power-up released
28 March 2019

Provide answers in real-time. Now you can predefine a list of themes or questions and set an automatic response that your client will get from you. It's amazing and works 24/7. Even when you are sleeping, your clients can get a response from you.

Read more
Added the ability to change the owner of the chat
25 March 2019
Added the ability to accept attachments from your clients
25 March 2019
Added Hindi localization
20 March 2019
Added Czech localization
19 March 2019
Released update "Pop-up banners"
15 March 2019

Any of your banner can pop-up on the left conner on the bottom of your website. It allows you to make your promo even more effective.

Read more
Added the ability to block Yandex.Dialogue clients
25 February 2019
Added the ability to upload photos of operators in Yandex chat
25 February 2019
Updated Zapier power-up
25 February 2019
Added the ability to attach images on the Yandex.Dialogues
20 February 2019
"Transfer client " power-up Released
14 February 2019

With the feature Transfer client, operators will be able to transfer clients to each other, leave notes about the clients and see the previous chat history.

Read more
Updated "Black list" power-up
8 February 2019
Sometimes, your customers should be banned, unfortunately. For this cases you can use Black list. It's easy to manage, operate and makes you happier.

Read more
In Facebook Messenger added the ability to view information about the chat for operators of this chat.
25 January 2019
Updated power-up "Video welcome message"
27 December 2018
To increase the loyalty of your customers, to engage them and to create an unique personal experience of communication with your company we've created Video welcome.

Read more
Added "Active invitation" power-up
26 December 2018
Now you can set preferred time when the first welcome message will be shown to your visitors.

Read more
Added "Click to chat" power-up
26 December 2018
Now you can place a link to open Re:plain anywhere you need. Place it to your text, main menu or even to an image. Also you can create additional buttons and also place it anywhere you need.

Read more
Polish localization for Facebook Messenger
18 December 2018
Location improvements
15 December 2018
An update for Drupal (7/8).
13 December 2018
An update for the Wordpress plugin.
13 December 2018
Now you can send files
13 December 2018
You can now send GIFs
13 December 2018
Released Beta 2 for Facebook Messenger.
13 December 2018
Web Summit, in Lisbon.
6 December 2018
Our team has recently presented Re:plain at a major IT-event - Web Summit.
We are sharing our impressions, results of taking part and life hacks with the future participants of Web Summit.
Zapier Integration
19 November 2018
New feature. Zapier integration.
Connect Re:plain with all the apps you use. Send customer's info to your CRM, translate on the go or find your own way to be more productive. Connect Re:plain with 1000+ apps using Zapier!
Learn more about connect here.
Polish language added
3 November 2018
One more language available for you.
We are proud with our contributors who help us spread our product worldwide. Meet Sebastian who made a huge work to make Re:plain better and allow us to speak Polish. Thanks to him it was cool!
Fixed sorting order of display of banners
2 November 2018
Minor improvements
17 Octomber 2018
Some minor but important updates under the hood.
We improved the messages with the code, added some notifications for the operators who has already been connected. And provided the opportunity to operators to leave the companies' chat.
Store available for all languages (in English yet)
10 Octomber 2018
We've added Re:plain Store to all languages.
Soon we'll add a multi-currencies to be closer to our lovely clients.
Forms Update
28 September 2018
Feature Forms Update.
Now you can set any input field as a mandatory. And Also we've added data validation of the e-mail and phone fields.
Yandex.Dialogs
11 September 2018
New feature. Yandex.Dialogs integration
This integration with allows you to communicate with your clients directly from the Search page on Yandex website.
Custom Forms
11 September 2018
New feature. Custom Forms!
Now you can gather your visitor's information you really need in a Customized Forms. If you need some special details from your customers — now you can get it!
Banners
13 August 2018
New feature. Banners!
Sometimes you have to say something really important. To announce a sale or promote a new achievement, highlight your new service or just pay your clients' attention to a FAQ section, that is why we've created Banners. Try or Connect this feature here.
Re:plain Store
23 July 2018
We starting to release an additional amazing features to boost your business in our Re:plain Store. We are the First company which allows you to buy only those features that you really need. Or just keep using it free, even so it's the most powerful service. In the nearest feature you'll see here new integrations, opportunities, customisations and addons.

Today we launch Integration with Google Analytics and Yandex Metrika. Re:plain will send data directly into most popular analytics platforms, work with Events, Goals and Conversions.

Feel free to send us your thoughts and wishes to make Re:plain even better to hi@replain.cc or just come to our website to write to our chat!
Language Auto Detection
18 July 2018
A small update, before a Huge one!
  • Automatic Language Detection
Today we announce a new feature: Automatiс Language Detection.

Now you can place one code for different language versions of your Website. The widget will automatically detect the language version of your website and show the right localization for your customers. Today we support 11 languages!

To turn it on go: Menu > Choose your Website > Edit Language > Auto detection.
Legal Resources
31 May 2018
Hi! We've added a feature to add to your chat widget any Legal Resources links. Go to Your Website Settings — Add Policy button and follow the steps. Respect Privacy!
Re:plain Drupal
8 May 2018
Hi, we've developed an official Drupal module. To simplify the proccess of installation Re:plain. Feel free to use it!
Scheduling
20 April 2018
You voted and we did it!
Today we announce Schedules!
Now you can set Re:plain to switch On and Off automatically according your working hours. Manual mode will remain working. Also now you can edit your Offline greeting message!
New Re:plain Chat Interface
9 April 2018
Hi, tomorrow we launch a huge update of our Interface. We've totally redesigned the way you choose and identificate clients, we also added History support, Extended Information about your clients and prepared for the next new cool features, like CRM and Analytics Integrations.

Read some info about your new features above. Hope you'll like it.

If you have any questions feel free to chat with us here:
www.replain.cc
Updates
16 March 2018
✓ Added nudge pop-ups and tiny animations. Now your clients will definitely notice the chat
✓ Fixed some iOS issues for a small displays
How to install Re:plain to a Blogspot website
4 March 2018
Re:plain works with any website, but if you use Blogger platform, here how to set it to your website and continue to grow your business.

Let's start
Re:plain — FAQ
4 March 2018
The simplest live chat in the world.

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How to install Re:plain to a Shopify website
4 March 2018
Re:plain works with any website, but if you use Shopify platform, here how to set it to your website and continue to grow your business.

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How to install Re:plain to a Squarespace website
4 March 2018
Re:plain works with any website, but if you use Squarespace website builder here how to do it as simple as Squarespace is..

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How to install Re:plain to a Tilda website
2 March 2018
Re:plain works with any website, but if you use Tilda website builder here how to do it as simple as Tilda is.

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How to change Re:plain's icon colour
2 March 2018
We made Re:plain as customisable as it possible and yet beautiful by itself. So when you need to make your Re:plain icon match your style — just do it!

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Vote
1 March 2018
We have launched a special voting system for the next features. Choose what it the most important to you and we'll release it first.

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Update news
1 March 2018
✓ Added Uzbek language
✓ Rebuilt new website connection. Now simpler, clearly
✓ Added Phone Number input field to Welcome Contact Form
✓ All fields in Welcome Contact Form are now optional
✓ Now you can turn off Welcome Contact Form
✓ Released a pack of Stickers that can help you to communicate with your clients
How to install Re:plain on WIX
28 February 2018
Re:plain works with any website, but if you have a Wix, follow the next steps to place the code to your website.

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How to install Re:plain to a WordPress website
24 February 2018
Re:plain works with any website, but if you have a WordPress CMS, we have created a plugin that will simplify the installation process of our code.

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How to connect Re:plain to your website
24 February 2018
Re:plain works with any site. To connect yours — follow the next steps.

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Re:plain — The first live chat in your messenger
15 February 2018
The simplest live chat in the world

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