Re:plain — Store—Departments

Departments

NEW WAY TO ORGANISE THE WAY YOU CHAT

Create operators' departments by branches, cities, or product groups. Redirect customers depending on the topic of the page or section automatically or manually.

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How It Works

A new way to organize chats and teams. Ultra-flexible Department settings to manage customer support directly in your messenger.

Branches, cities, departments

If you have lots of branches, or want to connect your delivery department, but you don't want to distract your sales managers? We have created the Operators' Departments for you.

Auto-assignment of department

Flexible department settings. Now you can set up Re:plain so that requests from certain pages will be automatically sent only to those operators to whom they are targeted.

Hidden Departments

Re:plain supports an unlimited number of departments, with an unlimited number of operators.

API Management

You can also assign departments dynamically, depending on page parameters, time of day, language versions, product categories, using our API add-on.

Custom Greetings

Each department in Re:plain can have its own welcome message, which the client will see after selecting a department. The department can be made either mandatory or not. All blocks are fully customizable right in your messenger.

Privacy and Security

Security is a priority. As always, we are attentive to message distribution routes, which means that your customers' messages will only be seen by the employees they were intended for.

Branches, cities, departments

If you have lots of branches, or want to connect your delivery department, but you don't want to distract your sales managers? We have created the Operators Departments for you.

Auto-assignment of department

Flexible department settings. Now you can set up Re:plain so that requests from certain pages will be automatically sent only to those operators to whom they are targeted.

Hidden Departments

Re:plain supports an unlimited number of departments, with an unlimited number of operators.

API Management

You can also assign departments dynamically, depending on page parameters, time of day, language versions, product categories, using our API add-on.

Custom Greetings

Each department in Re:plain can have its own welcome message, which the client will see after selecting a department. The department can be made either mandatory or not. All blocks are fully customizable right in your messenger.

Privacy and Security

Security is a priority. As always, we are attentive to message distribution routes, which means that your customers' messages will only be seen by the employees they were intended for.

You can make Department selection mandatory, or assign it automatically, depending on the page, section or even time of day. For example, if the client is on the main page — he has to select the department, but if he goes to a subpage or section, the operator's group can be assigned automatically.

Yes, the greeting that your client will see after selecting a department can also be customized.

HOW IT WORKS

What your clients will see

HOW IT WORKS
What your clients
will see

You can make Department selection mandatory, or assign it automatically, depending on the page, section or even time of day. For example, if the client is on the main page — he has to select the department, but if he goes to a subpage or section, the operator's group can be assigned automatically.

Yes, the greeting that your client will see after selecting a department can also be customized.

How to connect and settings

How to create a department of operators

It's simple. Connect the add-on in the Store section directly in your messenger, and open its settings here: Menu - Your Website - Departments - Control.

What is the "General department"

The General Department is created by default, and it includes all operators who are not assigned to any of the departments. These agents receive messages from customers from the entire website.

Name of Department

What your client will see in the department drop-down list. Departments can also be invisible to the client.

Departments for sections of your website

You can automatically assign a department simply by matching the page URL. Specify the exact address of the web page or web section and all messages will automatically be sent only to operators who are added to the particular department.

Custom Greeting

Each department can have its own greeting, and (soon) its own set of add-ons, such as banners or schedules. You can, also provide links or introductory information specific to the selected department.

Hidden Departments

Hidden departments are designed for advanced users. They allow you not to ask the client to choose a department, but assign it automatically by the attribute in the form URL, using our API.

Department Settings

After creating a department, simply add the operators you want to it. At any time, you can change the settings, enable or disable the department, change the greeting, and any other previously created settings.

Global Settings

Everything is flexible. You can change the message before selecting departments and even change the first question in the drop-down list of departments.

How to create a department of operators

It's simple. Connect the add-on in the Store section directly in your messenger, and open its settings here: Menu - Your Website - Departments - Control.

What is the "General department"

The General Department is created by default, and it includes all operators who are not assigned to any of the departments. These agents receive messages from customers from the entire website.

Name of Department

What your client will see in the department drop-down list. Departments can also be invisible to the client.

Departments for sections of your website

You can automatically assign a department simply by matching the page URL. Specify the exact address of the web page or web section and all messages will automatically be sent only to operators who are added to the particular department.

Custom Greeting

Each department can have its own greeting, and (soon) its own set of add-ons, such as banners or schedules. You can, also provide links or introductory information specific to the selected department.

Hidden Departments

Hidden departments are designed for advanced users. They allow you not to ask the client to choose a department, but assign it automatically by the attribute in the form URL, using our API.

Department Settings

After creating a department, simply add the operators you want to it. At any time, you can change the settings, enable or disable the department, change the greeting, and any other previously created settings.

Global Settings

Everything is flexible. You can change the message before selecting departments and even change the first question in the drop-down list of departments.

Features