Re:plain allows you to send data directly into most popular analytics platforms Google Analytics и Yandex Metrika.
Google Analytics
We send all Re:plain events directly to Google Analytics. You don't have to do any additional settings.
Tracking events:
Event ID;Event
Client opened chat;Client opened chat
Client sent online message;Client sent online message
Client sent offline message;Client sent offline message
Client sent contact form;Client sent contact form
Proactive invitation shown;Nudge popup shown
Proactive invitation accepted;Nudge popup was clicked (opened chat)
Proactive invitation closed;Nudge popup was closed
Operator chose to client;Operator took the client
Operator sent message;Operator sent a message
Client clicked suggest;Client clicks on the question (the question text is also transmitted)
Client clicked messenger;Client clicks on the messenger (the messenger name is also transmitted)
Client clicked banner;Client clicks on the banner (the banner name is also transmitted)
Client sent request callback;Client sent a requests callback
To see the Events go to Behavior — Events — Top Events. Then select category "Replain" to see the list of all events.
Goals setup To check the conversion with Goals you have to create them first. Go to Settings — Goals — Choose Сategory Equals to "Replain" fill Action field as it shown in the list of source data from above.
Example:
Integration with Yandex Metrika
To start monitoring events inYandex Metrika you have to create Goals first:
Go to Settings
Open tab "Goals"
Follow "Add Goal" button
Paste the name of the Goal following the event
Choose JavaScript-event
Set Goal ID as it shown in the list below:
Goal ID;Event
Replain_Client_opened_chat;Client opened chat
Replain_Client_sent_online_message;Client sent online message
Replain_Client_sent_offline_message;Client sent offline message
Replain_Client_sent_contact_form;Client sent contact form
Replain_Proactive_invitation_shown;Nudge popup shown
Replain_Proactive_invitation_accepted;Nudge popup was clicked (opened chat)
Replain_Proactive_invitation_closed;Nudge popup was closed
Replain_Operator_chose_to_client;Operator took the client
Replain_Operator_sent_message;Operator sent a message
Replain_Client_clicked_suggest;Client clicks on the question (the question text is also transmitted)
Replain_Client_clicked_messenger;Client clicks on the messenger (the messenger name is also transmitted)
Replain_Client_clicked_banner;Client clicks on the banner (the banner name is also transmitted)
Replain_Client_clicked_banner;Client clicks on the banner (the banner name is also transmitted)
Replain_Client_sent_request_callback;Client sent a requests callback