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Automate support
Provide answers in real-time. Now you can predefine a list of themes or questions and set an automatic response that your client will get from you. It's amazing and works 24/7. Even when you are sleeping, your clients can get a response from you.
How it looks like
How to connect the feature
Purchase the feature Automate support in our Re:plain Store. To do it follow here: Menu — YourWebsite — Store — Automate support. And follow the steps.
How add and modify your predefined questions and answers.
Follow to the Menu — Your Website — Automate support — Control. And click +Add a question button to start.
On the second step you'll be able to type in the response that your client will get in a 2 seconds after he will click the question.
Our advice: use a human language to give a personal touch to your answer.
You can also choose your answer from your Response templates, then you'll be able to edit as question and answer, to Edit, just click one question.
Our advice: use a human language to give a personal touch to your answer.
You can also choose your answer from your Response templates, then you'll be able to edit as question and answer, to Edit, just click one question.
Use cases. Be creative.
What will you see
Once your client will click one of your predefined questions, you'll instantly get the message, where we will show you the question and the answer. You can take the client to continue conversation as usual.
Note: Automate support update
We've improved this power-up! Now you can turn off the Automate support notification to chat operators. Configuration is done at the question level, so you can disable notifications for certain questions, not for all questions at once.
How to setup this power-up
The feature is under the Automate support power-up. So if you already purchased it, you already have it. Just go to Menu — Your website — Automate support — Control — Your question — Sound notification.
The feature is under the Automate support power-up. So if you already purchased it, you already have it. Just go to Menu — Your website — Automate support — Control — Your question — Sound notification.
Add this Feature to your site.
Boost your business now.
Boost your business now.
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Open your messenger, go to Menu — Website Settings — Store
Open your messenger, go to Menu — Website Settings — Store
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