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Re:plain works perfectly either in WhatsApp, Facebook Messenger or in Telegram. Please, select the preferred one.
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Chat history
Your Operators will like it. Operators will be able to transfer clients to each other, leave notes about the clients and see the previous chat history.
Even more, if the second Operator didn't accept the client we'll return him to the first one. Also, if you have more than 2 operators, you'll be able to select who you'd like to transfer the client to.
Even more, if the second Operator didn't accept the client we'll return him to the first one. Also, if you have more than 2 operators, you'll be able to select who you'd like to transfer the client to.
How to connect the feature
Purchase the feature Chat history in our Re:plain Store. To do it follow here: Menu — YourWebsite — Store — Chat history. And follow the steps.
Now at your general chat you'll see an enсhancement under the button Info. And in case you'll need an instruction you can always find it here: Menu — YourWebsite — Chat history.
Here a sample of the process:
A client wrote to you, and you started to chat with him. Then you decided to transfer this conversation to your colleague. Click Info—Transfer choose an Operator, if you want, you can leave a Note following this client. Done.
A client wrote to you, and you started to chat with him. Then you decided to transfer this conversation to your colleague. Click Info—Transfer choose an Operator, if you want, you can leave a Note following this client. Done.
Your colleague will see the Invite to chat, your Note and all your previous conversation history with a client.
If the designated operator will not respond to your transfer request during 1 minute. Your client will be returned to you automatically.
If the designated operator will not respond to your transfer request during 1 minute. Your client will be returned to you automatically.
That's simple!
Add this Feature to your site.
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Open your messenger, go to Menu — Website Settings — Store
Open your messenger, go to Menu — Website Settings — Store
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