Step 3 — Chat Name, Description, and Welcome message.
Your Chat name will be visible to your customers on the website, and the description is useful for giving a brief overview of what your company does, publishing its motto or providing other important information.
The description is useful for giving a brief overview of what your company does, publishing its motto or providing other information of great importance.
And it's great when your welcome message invites communication. It's a good idea to say hello, use smiles, be positive and friendly.