Your Operators will like it. With the feature Transfer client, operators will be able to transfer clients to each other, leave notes about the clients and see the previous chat history.
Even more, if the second Operator didn't accept the client we'll return him to the first one. Also, if you have more than 2 operators, you'll be able to select who you'd like to transfer the client to.
Important: The client must be online during all the operations.