Re:plain

How to add, delete Operators and transfer clients between them.

Re:plain supports unlimited number of operators as well as unlimited number of connected websites. By the way, you can connect different operators to different websites, it's cool, when you have separate teams.
Well, to connect more operators follow the next steps:

Go to Menu — Select website — Open Operators menu
Here you can see the list of operators, Add new and Delete desired. To add new operator, just click on Add operator button, type in his or her e-mail and your colleague will get the invitation code. You can also share Invitation code via Telegram. And don't forget that your Operator also has to have Telegram installed.

How to transfer clients between operators

Sometimes you need to transfer a client between operators. Here how we do it. First of all we have a separate private group where we gathered all our operators. So to transfer a client we just drop a line into this group like @John, please take my last client.

After this we forward some last important messages of our previous conversation to the same group.

The only one thing that John should do is click the Reply button with a pencil. That's it, the following conversation will be between John and our transferred client.

How John will understand who to take: We always show to all operators who took whom.

More technical details: in Re:plain the last operator who took the client will keep conversation with him.